Welcome to One Brand Company! We are committed to delivering exceptional results in social media and digital marketing. Below are the terms and conditions for our retainer agreements, designed to ensure a smooth collaboration.
Retainer Duration
- All retainers require a minimum three-month commitment.
- This duration allows sufficient time to implement strategies and measure results effectively.
- Short-term retainers (e.g., one month) are not available due to the nature of our work.
Payment Terms
Launch Fee
- To kickstart your marketing project, a Launch Fee (equivalent to the first month’s retainer) is due at the start of the contract.
- This fee covers the initial work required to set up your campaigns, including research, strategy development, and onboarding.
Recurring Monthly Payments
- Subsequent monthly payments are due at the end of each month for the work completed during that period.
- For example:
- If the retainer begins on January 1st, the Launch Fee is paid upfront.
- The next payment (for January’s work) is due at the end of January, followed by payments at the end of each subsequent month.
Final Payment
- When the retainer ends, the final payment will be due at the end of the last month of the contract term.
- This ensures all deliverables and offboarding tasks are completed seamlessly before the final invoice is closed.
Why This Structure Works for You
Commitment: The monthly payment cycle reflects our ongoing focus on delivering value and measurable results.
Transparency: Payments are based on work completed, giving you peace of mind.
Flexibility: The Launch Fee spreads initial costs while ensuring a strong start for your campaigns.
Cancellation Policy
We understand that circumstances may change. To ensure a smooth transition, the following policies apply to all retainer cancellations:
Notice Period
- A two-week notice is required to cancel the retainer.
- This allows us to complete any pre-planned content and designs while preparing for offboarding.
Late Cancellation
- If notice is provided less than two weeks before the retainer’s renewal:
- You will need to renew for the upcoming month.
- The Exit Retainer Fee will also apply.
Offboarding Requirements
- Offboarding Form:
- You are required to complete an offboarding form to formalize the cancellation process.
- This form ensures all deliverables, access credentials, and other important items are properly accounted for.
- Access Removal and Credential Updates:
- You must remove all One Brand Company’s access to your accounts, platforms, and tools.
- Passwords for all accounts shared with us during the retainer period must be changed.
- Assistance with Access Removal:
- You must be available the day after the retainer ends to assist in finalizing access removal and updating credentials.
Performance-Based Cancellation
- If our performance falls below agreed terms, you may cancel with a two-week notice without paying the Exit Retainer Fee.
- Evidence of substandard performance must be provided for review.
Pricing Adjustments
- Retainer fees are subject to review every six months to reflect inflation or increased operational costs.
- Adjustments, if necessary, will be communicated at least 30 days in advance.
Client Value Assurance
- Our retainer pricing is structured to provide the best value while accommodating the Exit Retainer Fee.
- This ensures you receive consistent, high-quality service throughout our partnership.
Additional Terms
- Ownership of Content:
- Any content or designs created during the retainer period remain the property of One Brand Company until full payment (including the Exit Retainer Fee) is received.
- Scope of Work:
- All tasks and deliverables are outlined in the retainer agreement document.
- Additional services beyond the scope may incur extra charges.
- Communication:
- Regular updates and performance reviews will be conducted to ensure transparency and alignment with goals.
Why Choose Our Retainer Model?
- Guarantees commitment to your brand’s growth.
- Allows for tailored strategies and iterative improvements.
- Provides flexibility with structured accountability for both parties.
Ready to Partner With Us?
Contact us today to start your journey toward impactful social media and digital marketing solutions!